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OUR CUSTOMER REVIEWS ONLINE
23:16 11 Feb 21
I have never thought of trying a small business for my eyewear needs. I decided to give Image Optical a try for my safety glasses. Let me tell you, I was so surprised at the selection and best of all the knowledge and professionalism I experienced was second to none. I was extremely happy with my first experience. I decided to go back and get my prescription shades from them.Thank you for all you help and patience with me, and helping me make the best choices.
18:07 30 Jan 21
The staff were very helpful and assisted me with everything I needed. Also purchased glasses at an affordable price. Highly recommend coming here for all your optical needs!
22:12 26 Jan 21
pleasurable experience in purchasing my new set of glasses. Patient and excellent customer service. Thank you!
05:56 31 Dec 20
01:28 25 Dec 20
Hands down the best eye place I have been to. The staff is very friendly and patient. They make sure that when you come in to purchase your glasses you leave satisfied with your purchase. Overall great service from my eye appointment to the choosing of my lenses. 100% would recommend.
03:27 24 Dec 20
I've been coming to image optical for years. The service is amazing, the selection is great and the staff is extremely helpful. Even during Covid I was able to choose my glasses safely with all measures in place to ensure that everyone was following strict protocols. My glasses came in less than a week. The prices of the frames are very reasonable and the staff work with you to find a perfect pair that can fit within your budget. Will definitely be coming back for years to come and highly recommend anyone to check them out!
14:48 18 Dec 20
23:34 17 Dec 20
They have a lot of great frames to choose from. They contacted my insurance company which I liked a lot .
20:38 13 Dec 20
I have been going here since 2012, the entire experience from beginning to end has always been great. They don’t try to complete a transaction, they try to help you live a great lifestyle with your vision (they helped me get glasses that looked VERY stylish). Thanks again for all the help.
23:49 10 Dec 20
The ladies are amazing!! Great customer service, understand customer needs and very helpful in explaining our best options! I would highly recommend and will be back for another pair soon!
19:25 10 Dec 20
21:18 05 Dec 20
Just received a pair of glasses from Image Optical, the staff was really helpful, and took the time to make sure I was happy with both my glasses. I would definitely recommend them! Their selection is pretty awesome as well.
23:33 27 Nov 20
I love the doctor there! He's a really good doctor and very thorough. They ladies at the front were informative and friendly! It's my second time there and I will be back! Thanks so much!
20:22 12 Nov 20
The staff at Image Optical are simply amazing. They've never failed to create a positive experience and the ladies that work here are extremely helpful and attentive. I've been going here for over 10 years and I wouldn't ever take my business anywhere else but here!
13:14 06 Nov 20
I have been an Image Optical customer for about 20 years. The service has always been excellent. Highly recommended!
18:26 24 Oct 20
17:43 24 Oct 20
My family & I have been with Image Optical for many years- we are very happy with their services & would highly recomend them!Very knowledgeable staff, clean facility & affordable prices 👍
16:39 24 Oct 20
Been coming here for over 20 years, always great, very professional. Good selection. Would refer them to anyone.
15:23 24 Oct 20
Great customer service!!
21:00 23 Oct 20
Finally got new glasses! And im glad i got them here! All the staff were great !
22:42 22 Oct 20
Excellent service and lots of options to chose from and great deals!
19:45 22 Oct 20
Had a wonderful experience, from vision check to purchasing glasses! Smooth process, especially during the pandemic. Very friendly, great service and well priced eyewear products! Definitely recommend!
19:05 19 Oct 20
Brought a pair of glasses here to be repaired, service was fast and very friendly.
23:49 16 Oct 20
17:07 12 Oct 20
La Doctora Monica Cortez es una estupenda profesional. Su atencion al cliente es Extraordinaria!! Se toma el tiempo necesario para explicar , preguntar y asegurarse de que el paciente tiene un completo entendimiento de su condicion. Su personal es amable y las instalaciones son estupendas.Super recomendada.
20:23 11 Oct 20
13:07 07 Oct 20
Extremely professional and knowledgeable staff. Made me feel comfortable and welcome. Highly recommended! Great job, thank you!
02:00 07 Oct 20
Wonderful personal service for my senior Mom. The shop owner was very pleasant, patient and helpful in choosing the perfect pair of glasses and getting them to us quickly, especially given these times. Lots great brands and selection of frames to choose from for different budgets. Thank you. We will be back!
22:35 04 Oct 20
Their eye doctors educate you on your eyes and how to care to them. Their staff help you pick glasses that best suit your needs, not theirs.
21:32 02 Oct 20
My son and I both had eye exams and then needed to purchase glasses. We had a great experience with both the eye exam and purchasing glasses. The staff was very helpful and very friendly. We felt safe and were treated very well. We will definitely be returning in the future. I would highly recommend.
21:30 02 Oct 20
Great choice of glasses and frames and exceptional customer service. They’re very patient and helped us make the selection for the frame that we were looking for. Please visit at least once to find out about how good this place is.
12:35 29 Sep 20
The ladies who run this store are amazing! I made a switch from a different optical to Image optical recently and am very happy with the service. Krish helped me with my contacts when I was down to my post pair and had to order more urgently. The whole process took less than five minutes and i was in and out in no time and ended up getting a whole year supply for a much less than what i used to pay. Excellent service! Highly recommended!Thanks krish .
20:03 25 Sep 20
Very friendly staff, helped me pick out new frames. They followed all the safety protocols for COVID and made sure that customers had a great experience. I would definitely recommend checking them out.
20:54 24 Sep 20
Nice staff and very accommodating
12:57 19 Sep 20
Excellent customer service and professionalism. I got my eyes checked by competent eye doctors and got a fine piece of reading glasses for my ailing eyes. Turn-around time to get my eye glasses was swift. If you need to have your eye health checked by competent and friendly professionals at an affordable price, please go to Image Optical
18:06 16 Sep 20
23:39 08 Sep 20
Nice place to go for an eye exam or shop for eye wear. Very helpful and kind staff with exceptional understanding of customer needs. They accept all kind of Insurance and group benefits. I highly recommend this place.
02:26 02 Sep 20
Guneet and Krish are amazing - they recommended a few pairs of sunglasses that complemented my face and ordered the one in my preferred colour. They really go above and beyond to make sure you are going to love the product and knows exactly how to find the right fit and colour to suit me best. I never bought designer sunglasses before and now I only will here.
14:35 19 Aug 20
Great experience at this optical store, staff is very friendly, helpful and knowledgeable. They made sure all my needs were well taken care of, highly recommended.
15:03 06 Aug 20
Amazing attentive care to my elderly mother. They understood our needs and what was important for her ie. light lens. They delivered as promised. The owner and the young lady who helped us directly were very kind and professional. Not a dingy store at all, great layout and very clean.
04:31 10 Jul 20
Booked an appointment for my fiancee here because they were one of the only places open sundays . I am happy I did . Her pair of glasses match her face and she looks beautiful in them . Thank u
12:12 28 Jun 20
They have one of the best shops around . I visited the one in Brampton to get my frames changed and they were very receptive and swift . In less than 20min I found a funky and very cute Frames and the staffs did the switch. Will recommend this place to anyone .
17:32 22 Jun 20
My name is Alex. I am from Brampton Ontario.We had an awesome experience On Saturday last week at Image Optical Mountainash Rd. location. My wife, son, daughter and I had a blast. The team at Image Optical are very professional, friendly, knowledgeable, helpful and welcome us with open hands. The optician team is very easy to work with and go the extra mile to really help us out.I must say, the Optometrist that did our eye exams was very experienced, explained everything to us and answer all our questions. This is great and stress-free way to do business. We bought 5 frames with amazing discounts. The whole process of shopping for sunglasses was very easy.If you need help with eye examination, eyeglasses, safety glasses, sunglasses or contact lens in Brampton area, I highly recommend you check out the friendly team at Image Optical Mountanash Rd first. The provide one-stop service for all eye care needs. The have large selection of designer eyeware, lots of frames and contact lens to select from.
22:34 01 Jun 20
20:59 18 Feb 20
Amazing customer service. I’ve been going to this location from when I got my first pair as a kid more than 10 years ago. Staff is friendly and helpful with whatever your needs are.
01:07 29 Oct 19
I’ve been going to Image Optical for years and have always had consistently great service. Their knowledge, products and helpful staff are the reason I won’t go anywhere else, even after moving out of the area.
01:38 26 Oct 19
Excellent Guest service! Employees are very informed and provide timely follow up! My family and I have been customers for over 15 years and will continue to be exclusive clients of Image Optical!
04:42 16 Oct 19
Great experience with this place, they're friendly and quick with excellent service. I was in and out under ten minutes with exactly what I wanted. The sunglasses I wanted were supposed to be three - four weeks most other places if I ordered them but image optical got it within four days. Will definitely be a returning customer.
17:04 04 Oct 19
A warm & friendly welcome by staff who genuinely care. Great frame selection and the customer service I received by guneet & gursimran is unbeatable. You don't find professional, personalized and friendly service like that any more.Thank you Image Optical.
15:43 01 Oct 19
I experienced the best customer service ever at an optical store this past weekend. Me and my wife were searching for sun glasses for both of us. Poonam not only helped us find the right glasses for us but also within the budget. I would definitely go back and would recommend Image Optical for everyone. You wont be disappointed.
17:31 30 Sep 19
I stopped by Image Optical in search for glasses and the store was filled with positive attitudes provided by the staff. I felt very welcomed and was assisted instantly. I realized that the store has a wide spread of frames to choose from, but without the help of the staff, I would be stuck with numerous frames from which I wouldn't be able to choose. Gursimran assisted me and helped me choose the perfect frame and also provided me with great lenses at an exceptional price. She gave me excellent service and also made the process a lot quicker than expected! I'm very happy with my choice of choosing Image Optical. Keep up the great service!
12:50 30 Sep 19
I went to image optical for an eye exam and realized I was in need for a pair of glasses. The service provided was amazing. The staff made sure I was not ignored and helped me right away! Guneet was the associate assisting me and throughout the variety of glasses available in the store, she was successfully able to find me one that suited me very well. The service was quick and very professional, the price was affordable and I’d definitely recommend Image Optical to my family and friends!! Thank you for the amazing service!
14:07 27 Sep 19
I passed by Image optical over the weekend, while running a few errands. I went in search of these sunglasses that i took a picture of while travelling at the Dubai Airport. The store was packed but I was greeted by Krish, who helped me search for the glasses that looked like the ones in my picture, I did not have a model number or brand for them since the took the picture with them on my face. However she tried her best to help me find something similar and something that suited me more than others. Throughout my time at the store, she appeared to be handling a couple of other customers at the same time but I never felt like I was ignored or not paid attention to. She made great suggestions as to what suited me better and what colours are in nowadays. It was probably one of the best customer services experiences I have ever had at a doctors office! Kris was friendly and related to my struggle of finding the right pair of sunglasses for me! I would definitely recommend this place for any sunglasses or glasses purchase.
01:25 23 Sep 19
A friend recommended I check out this store for new frames as it was my first time doing so, and I just wanted to give a thank you to the sales associate Cheryl who made this experience easy and engaging.
01:22 23 Sep 19
In the market for a new pair of sunglasses and a very helpful, friendly, and knowledgeable associate by the name of Cheryl gave me all the information I needed and more. I would certainly recommend her specifically to those looking for new eyewear.
16:10 03 Sep 19
I picked up some Hugo Boss Sunglasses from the image optical team and also got my prada lens replaced like brand new. I was able to get an eye exam without an appointment. I asked for the order to be rushed as I was leaving for MTL and they were able to accomdate request on time. Very happy with the service and will refer family and friends.
05:16 07 Aug 19
Great place to get your eye wear. I have been going to this location for over 10 years! I have recommended this place to lots of people over the years. Good selection. You can get safety glasses here and book eye exams as well.
16:06 23 Jul 19
I have been going for the past 10 years, Great service, Original quality glasses. Honest service my family and friends can trust. Good work image optical.
12:51 24 Apr 19
Exceptional service and rates. We have been customers for more than 10 years. They will go above and beyond to find what you are looking for and to give you honest opinions on what suits you best. The new renovations look great too! Keep up the great work!
18:55 11 Apr 19
I went into image optical looking for a new pair of glasses. Cheryl was so warm, welcoming, and relatable I could already tell that I’d be comfortable working with her on finding my new pair. I probably tried on every pair of glasses in the store, and I can honestly say if it wasn’t for her I wouldn’t have been able to decide!! She was so honest and helpful I totally recommend asking for her when you go. To top it off, she was absolutely hilarious, who knew getting a new pair of glasses would be a fun experience? When I came back to pick up my glasses, she already knew who I was which I thought added the cherry on top of her great customer service. Give her a raise!! It’s so import to have employees like this working at your establishment.Thanks again Cheryl!! You were simply amazing. I’m so happy with my glasses
01:47 06 Mar 19
Staff is very caring and honest to help have the best experience. They offered solutions to my problems in a cost-efficient and timely manner. Great people and job well done. Thank you.
18:48 03 Mar 19
I was nervous about getting a frame that was outside my personal comfort zone. However, the ladies at Image Optical were able to find me the perfect pair. The service was quick, excellent and professional. I was exceptionally impressed the next visit when I came to pick up my glasses. They knew exactly who I was without having to ask my name. I felt very welcomed. Thank you Image optical for the perfect frame .
03:35 27 Feb 19
Been going here for many years and I have always come back. Great selection of frames, saftey glasses and even watches. If they don't have a frame your looking for they are more than happy to order it for you. They work with your and your insurance. Very polite, professional and helpful.
15:56 24 Feb 19
00:03 22 Feb 19
Excellent customer service....they listen to you what you need...highly recommend to everyone 10/10
21:23 09 Feb 19
This was my first visit with image optical. I had a spectacular time. Guneet attended my family and I very well and with lots of care. I think this is my new go to spot for glasses. Highly recommend paying them a visit!!
20:18 02 Feb 19
Excellent customer service i am their client from last 6 year they are good and honest
22:12 01 Sep 18
04:08 25 Apr 17
15:54 12 Nov 16
My experience here was highly professional. The ladies were very helpful and honest. They did have to fix a few issues which they did with no problems (due to manufacture not their fault). With all the optical places that have bad reputations, it was a very pleasant experience to give them my business. Highly recommend
15:21 18 Feb 15
Great service. Friendly and efficient and decent prices. If you're looking for a pair of eyeglasses, check out this shop.
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